M·A·C Lover Loyalty Program (“Program”) U.S.A
FAQs

M·A·C Lover is M·A·C’s consumer loyalty program, a makeup-lovers’ cult for the seduced, devoted and downright obsessed.

The Program is available to individuals who are legal residents of the United States (including its territories and possessions) and at least 13 years or older who provide and maintain a valid email address. Individuals who are between the age of 13 and the age of majority in their state of residence must obtain the consent of a parent or legal guardian to join the Program.

You can join the Program by signing up with an Artist in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts), or at maccosmetics.com. You will need to provide your name, zip code and email address. If signing up online, you will need to create a password. In order to access certain Program benefits and rewards, you will also need to provide us with your birthday.

The M·A·C Lover Loyalty Program has three tiers – Lover, Devoted and Obsessed. For the year in which you enroll in the Program, Tiers are based on your calendar year spend on qualifying products and services, commencing with the first date after your enrollment on which you make a qualifying purchase using your Program membership identification number, and ending on December 31 of that calendar year.

After your first year, tiers are based on calendar year (Jan. 1 to Dec. 31) spend. Your status in a particular tier is good for the calendar year in which you qualify for that tier and the following full calendar year (Jan. 1 to Dec. 31). After that, you’ll need to spend enough on eligible purchases to qualify for that tier each year. For example, if you qualify for Tier 2, Devoted, during your first year, you’ll maintain Devoted status during your second year. But, if you spend less than $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January. The more you purchase, the more covetable privileges you earn and the higher you climb in our three elite tiers.

Each member tier has its own list of benefits.

SEDUCED

Become Lover by joining M∙A∙C Lover

• Exclusive limited-edition products
• Seasonal offers
• Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M∙A∙C program (Return six empty M∙A∙C containers to receive your complimentary product*)
• Convenient Back-to-M∙A∙C Tracker (Return your empty containers to a M∙A∙C counter at your own pace, and we’ll track each one till you’ve returned all six)

DEVOTED

Become Devoted by spending $150 or more on qualifying purchases in a calendar year

• Exclusive limited-edition products
• Seasonal offers
• A head-start on shopping selected collections
• Complimentary M∙A∙C Lover express makeup application
• An exclusive annual birthday gift just for M∙A∙C Devoted members
• Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M∙A∙C program (Return six empty M∙A∙C containers to receive your complimentary product*)
• Convenient Back-to-M∙A∙C Tracker (Return your empty containers to a M∙A∙C counter at your own pace, and we’ll track each one till you’ve returned all six)

OBSESSED

Become Obsessed by spending $500 or more on qualifying purchases in a calendar year

• Exclusive limited-edition products
• Seasonal offers
• Be the first to shop selected collections
• Try new products before anyone else
• Two complimentary M∙A∙C Lover makeup applications
• Complimentary two-day expedited shipping ($50 minimum purchase required)**
• An annual birthday gift just for M∙A∙C Obsessed members
• Exclusive event invites
• Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M∙A∙C program (Return six empty M∙A∙C containers to receive your complimentary product*)
• Convenient Back-to-M∙A∙C Tracker (Return your empty containers to a M∙A∙C counter at your own pace, and we’ll track each one till you’ve returned all six)

*Excludes stores in Massachusetts and airport locations. Up to the value of $10.50. Does not include special deco packaged products or Viva Glam products.
**Cannot be combined with certain promotional offers; see details of each promotional offer for more information.

No purchase is required to join the Program. When you join the Program, you are automatically placed in the Lover tier and qualify for Lover benefits.

Some Program benefits require a purchase to qualify for the benefit. Purchases of $150 or more in a calendar year are required to advance to the Devoted tier and qualify for Devoted benefits. Purchases of $500 or more in a calendar year are required to advance to the Obsessed tier and qualify for Obsessed benefits.

To earn Program benefits, you must be enrolled in the Program, you must provide your Program member identification number or email address at the time of the purchase, and purchases must be made on qualifying products or services in M·A·C Cosmetics owned and operated retail stores in the United States (excluding Massachusetts), or on maccosmetics.com. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, sales tax, state fees, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Aids Fund or any other charitable organization, value sets, select premium products and services, and other specified products.

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

Each year on January 1, your M·A·C Lover spend resets to zero. While your spending resets each calendar year, your tier status is determined by the amount you spent on qualifying purchases in the prior calendar year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to spend enough to qualify for that tier each year. For example, if you qualify for Tier 2, Devoted, during your first year, you’ll maintain Devoted status during your second year. But, if you spend less than $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January.

It may take up to 7 days for eligible purchases and other Program activities to post to your account.

Your membership level and account status is accessible in your account online or with an Artist in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts).

You identify your M·A·C Lover membership by providing your email address to an Artist in any M·A·C Cosmetics owned and operated retail store in the United States (excluding Massachusetts).

Because we share your commitment to the environment, M·A·C Cosmetics accepts returns of its primary packaging through the Back to M·A·C Program. As a M·A·C Lover member, by returning 6 M·A·C Cosmetics primary packaging containers to a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts and airport locations) or M·A·C Cosmetics online, you’ll receive a free M·A·C Cosmetics lipstick, lipglass or single eye shadow (up to $19) of your choice as our thanks to you (Does not include special deco packaged products or Viva Glam products). Products provided at no charge cannot be returned or exchanged.

To make participating in the Back-to-M·A·C program easier for you, M·A·C can collect M·A·C Lover members primary packaging as you go. This means you can return, 1, 2 or more primary packages to a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts and airport locations) and we’ll track them until you reach 6 and qualify for a complimentary Back-to-M·A·C product. Once you have reached 6, you can come into a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts and airport locations), and you’ll receive a free M·A·C Cosmetics lipstick, lipglass or single eye shadow of your choice (up to $19) as our thanks to you. (Does not include special deco packaged products or Viva Glam products). Products provided at no charge cannot be returned or exchanged.

M·A·C Lover Devoted and Obsessed members receive a special gift every year in their birthday month, if they have provided their birth date in their account profile. You can redeem your birthday gift in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts) by providing your M·A·C Lover member identification number or email address. Or, you can redeem your birthday gift by making a purchase on maccosmetics.com and selecting your birthday gift offer, which will be visible in your M·A·C Lover account at checkout. Birthday gifts must be redeemed during your birthday month. For example, if your birth date is October 13, you must redeem your gift between October 1 and October 31, otherwise the offer will expire. A limit of one birthday gift per member per year will be offered and birthday gifts cannot be transferred, delayed, exchanged or returned. Specific birthday gift rewards may vary based on location and are subject to store/website availability. Please note that you must contact Customer Service at 1.800.588.0070 or email MAConlineService@maccosmetics.com in order to change the birthday associated with your M·A·C Lover account.

Your preferred store is the store you have selected as your favorite and most often visited M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts). You can update your preferred store in your account on the M·A·C Cosmetics website. By selecting your preferred store we can send you updates and invitations exclusively for that store.

For Obsessed member expedited shipping benefits, a minimum purchase of $50.00 is required to qualify for complimentary two-day expedited shipping. Your complimentary shipping for online shopping is automatically applied when you login to your M·A·C Cosmetics account. Complimentary shipping cannot be combined with certain promotional offers. See details of each promotional offer for more information.

Exclusively for our Obsessed and Devoted members, from time to time you will be offered early access to shop select collections before they are offered for sale to the public. Qualifying members will receive email invites when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and quantities are limited.

Exclusively for our Obsessed and Devoted members, complimentary makeup applications can be booked at participating M·A·C Cosmetics owned and operated stores in the United States (excluding Massachusetts). To book your complimentary makeup application, contact your local store and provide your name, email and preferred contact phone number. Makeup applications are subject to availability and must be booked in advance. Click here to find your local store.

You can manage your email preferences in your M·A·C Cosmetics account online and from the link at the bottom of each email communication. Email communications from M·A·C Cosmetics tell you about exclusive opportunities, benefits, the latest collections from M·A·C Cosmetics and much more.

You can update your information by logging into your account online in the profile section or by informing an Artist in-store. Please note that you must contact Customer Service at 1.800.588.0070 or email MAConlineService@maccosmetics.com in order to change the birthday associated with your M·A·C Lover account.

You can reset your password by selecting ‘Forgot Password’ at the login page.

If you have questions related to your membership account, please contact Customer Service at 1.800.588.0070 from within the U.S.A. or via email MAConlineService@maccosmetics.com.

Unless you already opted in to additional and other uses of the information you provided at the time you enrolled in the Program, your information will be used to provide you with services and offers related to the Program including identifying your membership to provide you with a program tier and corresponding benefits. You can find more information in our Privacy Policy.

By becoming a Program Member, you or your parent or legal guardian, if you are an eligible minor, agree that you/they have read, understood and agree to be bound by the Program Terms and Conditions of Participation and by any changes or modifications we may make.

Please refer to the M·A·C Lover Loyalty Program: Terms and Conditions of Participation for the full list of Program terms.

Membership will expire if a member has not redeemed or made a purchase for a period of 24 months or more. You can reactive your account after this period by logging into your account.

M·A·C Cosmetics, in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program terms & conditions and/or our website terms and conditions.

If your membership is terminated or expires, any rewards or benefits in your account will automatically terminate.

Yes. We may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.

If the Program is terminated, your rewards and benefits will automatically terminate. We will advise Members of the effective date of termination of the Program, rewards and benefits.

If you decide you no longer want to be a part of the Program, you can opt-out in your account on the website or by informing an Artist at any M·A·C Cosmetics owned and operated retail store in the United States (excluding Massachusetts).